Visiting Hearts Home Care

Find a location (623)220-9118

Mesa | FAQ

Frequently Asked Questions

Making a decision about in-home care for a loved one is a significant step, and we understand you need clear answers to feel comfortable and confident. At Visiting Hearts Home Care, we’re here to provide the information you need. We hope the following frequently asked questions offer a helpful starting point. If your questions aren’t completely answered here, please don’t hesitate to call our office in Mesa, AZ. We would be genuinely glad to speak with you about your specific family situation.
How long have you been in business?

Visiting Hearts Home Care has been serving the Mesa community since 2017. 

Visiting Hearts Home Care provides numerous home care services to families just like yours. A full list of services can be found on our service page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Yes. Every caregiver is employed by Visiting Hearts Home Care office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers’ compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.
You can change the frequency or type of service we provide your loved one whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care.

Visiting Hearts Home Care uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.
Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.
Our home care services are typically billed on an hourly basis.
To discuss the exact rates for the services you may need, contact our local office at (623 ) 220-9118 or email us at admin@visiting-hearts.com

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Visiting Hearts, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you’ll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member’s home. The written service
agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client’s or their legally authorized representative’s formal consent. Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We’ll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Visiting Hearts might help. Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding in-home care services and costs. Then, we’ll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Visiting Hearts is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Visiting Hearts Home Care offers information about the programs that can help pay for the service.

Visiting Hearts Home Care offers a comprehensive range of personalized in-home care services designed to support seniors and adults with disabilities. This includes:
● Personal Care: Assistance with bathing, dressing, grooming, hygiene, and
mobility.
● Companionship: Engaging conversation, social activities, and emotional
support.
● Homemaker Services: Light housekeeping, laundry, meal planning and
preparation, grocery shopping, and errands.
● Medication Reminders: Ensuring medications are taken on time and as
prescribed.
● Transportation: Safe escort to medical appointments, social engagements, or other outings.
● Respite Care: Providing temporary relief for family caregivers. Our care plans are always tailored to the unique needs and preferences of each individual we serve.

We are a proud and authorized partner within the Department of Veterans Affairs (VA) Community Care Network. This means we can provide essential in-home care services to eligible Veterans and their spouses, often with little to no out-of-pocket costs. Our team has experience navigating VA programs and authorizations, making it easier for Veterans to access the care they’ve earned. We work directly with the VA to ensure seamless coordination of
services.

Yes! This is a unique and rewarding opportunity we are proud to offer. For eligible clients under certain VA programs and through our status as an Arizona ALTCS Approved Agency, we can facilitate the hiring and payment of qualified family members (such as adult children, parents caring for adult children, and other relatives) to provide care for their loved ones. Our team will help you understand the specific eligibility requirements for these programs

Your satisfaction and peace of mind are paramount. We
have a clear and responsive process for addressing any concerns or complaints. Our office staff is available to listen and respond promptly. We encourage open communication.

In addition to our partnerships with the VA and AHCCCS, we also accept private pay, long-term care insurance,Workers Compensation and other payment methods. We are happy to discuss all available options during your initial consultation.

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(623)220-9118