Trusted Care, Familiar Surroundings. Extraordinary Results. Because Home Is Where Healing Happens Best.
Every Policy We Set, Every Caregiver We Send — Rooted in Honesty, Driven by Trust.
At Visiting Hearts Home Care, our mission is simple: to help seniors in Phoenix, AZ and the surrounding communities live safely, comfortably, and joyfully in the place they call home.
We are a locally owned and operated senior home care agency serving the greater Phoenix metropolitan area, including Scottsdale, Mesa, Tempe, Glendale, Chandler, and beyond. We understand that welcoming a caregiver into your home is a deeply personal decision — and we take that trust seriously every single day.
Our Story
Visiting Hearts Home Care was founded on a belief that every senior deserves compassionate, professional care — delivered with dignity and genuine warmth. We saw families in Phoenix struggling to find reliable, trustworthy in-home caregivers, and we built our agency to be the answer to that need.
Our team of professional caregivers is carefully selected, thoroughly background-checked, and trained to provide the highest standard of non-medical home care. From companion care and personal care to specialty care for seniors living with Alzheimer’s or dementia, we bring expertise and heart to every home we serve.
Our Promise to Arizona Families
When you choose Visiting Hearts Home Care, you get more than a caregiver — you get a partner in your loved one’s wellbeing. We work closely with families to build personalized care plans, communicate openly about your loved one’s progress, and respond quickly when needs change.
We are proud to be a trusted home care provider in the Phoenix, AZ area and honored to serve the seniors and families of Maricopa County. If you’re ready to learn more, call us anytime at (623) 220-9118 for a free in-home care consultation.
7 Reasons Families Choose Visiting Hearts Home Care
1 | We Know Your Name — and Your Story. At large home care agencies, clients are case numbers. At Visiting Hearts Home Care, you are a person with a history, a family, a routine, and preferences that matter. We take the time to learn who you are before we ever send a caregiver to your door — and that never changes no matter how long you are with us. We are Phoenix’s boutique home care choice — smaller by design, better by every measure. |
2 | One Consistent Caregiver. Not a Rotation. Nothing disrupts trust faster than a different face at the door every week. Visiting Hearts Home Care is committed to consistent caregiver assignments — the same familiar, trusted person who knows your routines, your preferences, and your personality. When your regular caregiver is unavailable, we introduce backup caregivers in advance so no one is ever a stranger. Consistency is not just a preference — it is essential for safety, dignity, and peace of mind. |
3 | We Handle More Than Care. We Handle Everything. Most agencies stop at caregiving. We go further. Our dedicated Care Coordinators manage your benefits, navigate ALTCS enrollment, work with your Long-Term Care insurance carrier, help veterans access VA benefits, coordinate hospital discharges, arrange community resources, and conduct annual reviews to make sure your coverage and care plan still fit your life. One agency. One relationship. Every piece of the puzzle handled. |
4 | A Dedicated Care Coordinator Who Advocates for You. Every Visiting Hearts client has a named Care Coordinator — a real person who knows your file, answers your calls, and proactively manages every aspect of your care. They communicate with your physicians, your insurance carrier, your managed care plan, and your family so nothing slips through the cracks and you are never left figuring it out alone. You will always know who to call — and they will always know who you are. |
5 | We Know How to Pay for Care So You Don’t Have to Overpay. Many families do not realize they have coverage available — ALTCS Medicaid benefits, Long-Term Care insurance policies, VA Aid & Attendance pension, or other programs that can cover some or all of the cost of home care. Our team identifies every funding source available to you, helps you access those benefits, and coordinates billing directly with your carriers so you are never paying more than you should. We have helped hundreds of Arizona families unlock benefits they did not know they had. |
6 | Caregivers Who Are Vetted, Trained, and Genuinely Cared For. We believe that how we treat our caregivers is reflected directly in how they treat your family. Visiting Hearts Home Care carefully screens every caregiver with background checks, reference verification, and skills assessments. We invest in ongoing training, treat our team with respect, and maintain low caregiver-to-client ratios so every caregiver has the time and energy to give their best — every shift. Happy caregivers provide better care. It really is that simple. |
7 | Family-Owned, Phoenix-Based, and Here for the Long Run. We are not a national franchise. We are a locally owned agency built right here in Phoenix, Arizona — rooted in this community and committed to the families in it. When you call Visiting Hearts Home Care, you reach people who live and work in the same city you do, who understand the local healthcare landscape, and who are personally invested in the quality of care your family receives. 3838 N Central Ave, Phoenix AZ 85012 | (623) 220-9118 | admin@visiting-hearts.com |
— WHO WE SERVE — |
Whether You Are a Senior, a Family, or a Referring Professional — We Are Built for You.
Seniors & Individuals You deserve care that respects your independence and adapts to your life — not the other way around. We build care around you, not around a schedule. | Adult Children & Families You need a partner you can trust completely — someone who shows up, communicates clearly, and treats your loved one the way you would. That is exactly what we are. |
Hospital Discharge Planners We respond quickly, coordinate directly with your team, and ensure every client returns home with a complete care plan from day one. No gaps. No surprises. | Physicians & Referral Partners We are the agency that handles the whole picture — care, coordination, and benefits — so your patients get more complete support and your team gets a reliable, communicative partner. |
— THE VISITING HEARTS DIFFERENCE — |
What Sets Us Apart from Other Home Care Agencies in Phoenix
WHAT WE OFFER | VISITING HEARTS | TYPICAL AGENCY |
Named, consistent caregiver assignment | ✓ | Rarely |
Dedicated Care Coordinator per client | ✓ | No |
ALTCS enrollment assistance | ✓ | Sometimes |
LTC insurance billing coordination | ✓ | Almost never |
Veterans Benefits navigation | ✓ | Rarely |
Hospital-to-Home transition support | ✓ | Sometimes |
Family caregiver education & support | ✓ | No |
Annual benefits & care plan review | ✓ | No |
Community resource referrals | ✓ | Sometimes |
Locally owned — not a franchise | ✓ | Varies |
Let’s Start with a Conversation.
You do not need to have everything figured out. You do not need to know which services you need or whether you qualify for benefits. All you need to do is call or text — we will take it from there.
Our team will listen carefully, explain your options honestly, and help you understand exactly what Visiting Hearts Home Care can do for your family. No pressure, no obligation — just a friendly, knowledgeable conversation with people who genuinely care.
Your Payment Options
Your loved one may have savings or supplementary income available that can help pay for home care, assisted living, or nursing home care. Often, family members may contribute to the cost of care for their loved one. Private pay offers maximum flexibility — no waiting periods, no approvals, and care can begin immediately. |
Most Common | Private Pay
A Long Term Care insurance policy can help to offset the cost of home care or assisted living care. Many people don’t realize their LTC policy covers in-home services. We can help you evaluate the policy to see if it covers Visiting Hearts Home Care services — at no cost to you.
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Policy Benefit | Long Term Care (LTC) Insurance
Already have an LTC policy? Call us and we’ll review it with you — no cost, no obligation.
Eligible veterans and surviving spouses may qualify for up to $2,431 per month for health care expenditures — including in-home care. This is one of the most underutilized benefits available to those who served our country. We can help you evaluate this option to see if your loved ones may qualify, and if so, apply for this little-known benefit. *2022 rate for Veterans with Dependents.
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Veterans Benefit | Veterans Aid & Attendance Pension Benefit
Many eligible veterans and surviving spouses are completely unaware this benefit exists. Call us — we’ll help you find out.
ALTCS is Arizona’s Medicaid long-term care program, providing health insurance and long-term care services for individuals who require a nursing home level of care but prefer to receive services at home or in a community-based setting. Visiting Hearts Home Care is a trusted ALTCS provider — meaning our services may be fully covered for approved members at no cost to the family.
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Arizona Medicaid | ALTCS — Arizona Long Term Care System
As a certified ALTCS provider, Visiting Hearts Home Care can guide you through the eligibility assessment and application process from beginning to end — at no cost to you.
Reverse mortgages can be very useful for homeowners aged 62 and older whose home is their principal residence and who have a high amount of equity in the home. A reverse mortgage converts home equity into tax-free funds that can be used to pay for in-home care without requiring monthly repayments while the homeowner lives in the home.
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Home Equity | Reverse Mortgage
Evaluate this option carefully with a reputable, licensed Reverse Mortgage Specialist before proceeding.
Whole life policies are designed to build cash value and as cash value builds up, it is often possible to borrow against the policy while keeping insurance in effect. This can provide a meaningful source of funds for home care — without surrendering the policy. Contact your insurance agent to discuss your needs and possible options. |
Insurance Asset | Whole Life Insurance Policies
In many states, there are local and state-funded programs that offer limited care for seniors who meet certain criteria. These programs vary by location, income level, and care need. Contact us and we will review the programs currently available to you in our area — you may qualify for assistance you didn’t know existed. |
Community Funded | Additional State & Local ProgramsOur Promise to You
Our goal at Visiting Hearts Home Care is to handle all of the home care details so you can concentrate on spending quality time with your loved one. Even if you are hundreds of miles away, you can trust that we will treat your loved one with the dignity, respect, and compassion they deserve.
✓ We provide straightforward answers — no confusing jargon or sales pressure
✓ We help you identify funding sources you may not know you have
✓ We work with veterans’ benefit programs at no cost to you
✓ We review LTC insurance policies to confirm your coverage
✓ We guide ALTCS-eligible families through the full application process
✓ We treat your loved one with dignity, respect, and compassion — always
Frequently Asked Questions
Q: Does Medicare cover in-home care services?
Medicare provides limited coverage for home health care — but only under specific conditions, such as following a hospitalization, and typically only for skilled nursing or therapy services. It does not cover ongoing personal care, companionship, or daily living assistance. Medicaid through ALTCS in Arizona is often a better fit for long-term in-home care.
Q: How do I know if a veteran qualifies for the Aid & Attendance benefit?
The Veterans Aid & Attendance Pension Benefit is available to veterans and surviving spouses who need help with daily living activities and meet service and income requirements. Eligibility is determined by the VA and involves a detailed review. Visiting Hearts can help you understand the criteria and guide you through the evaluation process — at no cost to your family.
Q: What is ALTCS and how do I know if my loved one qualifies?
ALTCS (Arizona Long Term Care System) is Arizona’s Medicaid program for seniors and people with disabilities who require a nursing home level of care but prefer to remain at home. Eligibility is based on medical need, income, and Arizona residency. As a certified ALTCS provider, Visiting Hearts can guide you through the eligibility assessment and application from beginning to end.
Q: Can our Long Term Care insurance policy be used with Visiting Hearts?
Many LTC insurance policies do cover in-home care services — but specifics vary by policy. We can help you review your policy’s terms and determine whether Visiting Hearts Home Care services qualify for coverage under your plan. This review is provided at no cost to you.
Q: What if we can’t afford home care right now?
You may have more options than you realize. Between ALTCS Medicaid coverage, Veterans benefits, LTC insurance, state and local programs, and life insurance cash value, many families find funding sources they weren’t aware of. We encourage you to call us before assuming home care is out of reach.
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623-220-9118
admin@visiting-hearts.com