Visiting Hearts Home Care — Where Compassion Comes Home, and Extends Into Every Corner of Our Community.

There are home care agencies. And then there is Visiting Hearts Home Care.

We are a licensed, credentialed, community-rooted in-home care agency serving Phoenix, Mesa, Scottsdale, Chandler, and all of Maricopa County, Arizona — but we are so much more than caregivers who show up at the door. Visiting Hearts Home Care was built on a vision that goes beyond the four walls of the home: a vision of a connected, supported, thriving community where every senior, every veteran, every family facing a health challenge has access to not just care — but to resources, relationships, food, wellness, and a network of people who genuinely give a heart about what happens to them.

That vision is what drives every referral partnership we build, every community program we launch, every caregiver we send into a home, and every family we walk alongside. We are not just a home care company. We are a community care hub — and we are just getting started.

Our Mission: Care That Reaches Beyond the Home

At Visiting Hearts Home Care, our mission is to transform the way Phoenix-area families experience senior care — by becoming the most trusted, most connected, and most compassionate care resource in Maricopa County. We believe that truly excellent care does not stop at the front door. It extends into the senior center down the street, the veterans organization across town, the hospital discharge unit, the faith community, the food bank, and the kitchen table.

We serve seniors, veterans, disabled adults, and families navigating the complex landscape of aging and illness in Arizona. We do it through professional in-home care, yes — but also through community outreach, wellness programs, resource navigation, caregiver education, referral partnerships, and a deep, genuine investment in the neighborhoods and communities where our clients live.

“We don’t just send caregivers. We build bridges between families and the full spectrum of support they deserve.”

What Makes Visiting Hearts Home Care Different

Phoenix and the Valley have no shortage of home care agencies. So why do families, physicians, discharge planners, veterans organizations, and community partners consistently choose Visiting Hearts? Because we bring something most agencies simply do not have: a genuine community commitment that lives in everything we do.

1. We Are a Credentialed Arizona Home Care Agency — With Real Accountability

Visiting Hearts Home Care is a credentialed  home care agency in Arizona, carrying all required liability insurance, workers’ compensation, and bonding. Every caregiver we send into your home is a W-2 employee — not a 1099 contractor — which means they are fully covered under our insurance and workers’ compensation at all times. You are protected. Your loved one is protected.

Every Visiting Hearts caregiver undergoes:

• Comprehensive national and local criminal background checks
• Sex offender registry screening
• Drug testing prior to employment and on an ongoing basis
• TB testing for the safety of clients and households
• Driving record checks
• E-Verify employment eligibility verification
• Fingerprint clearance card requirement
• Minimum 50 hours of caregiving training
• Arizona Direct Care Worker (DCW) state certification
• CPR and First Aid certification
• Specific ailment training in dementia, Alzheimer’s disease, Parkinson’s, fall prevention, and chronic illness

2. We Are a Fully Credentialed Medicaid and VA-Authorized Provider

Visiting Hearts Home Care has done the hard work of becoming credentialed with the programs that matter most to Arizona families and veterans. Many home care agencies in Phoenix accept only private pay. We have gone further to ensure every family has access to the coverage they qualify for, regardless of financial situation.

Our credentials include:

• AHCCCS (Arizona Health Care Cost Containment System) — Arizona Medicaid
• ALTCS (Arizona Long Term Care System) — long-term in-home care Medicaid
• UnitedHealthcare Community Plan — credentialed provider
• Banner Community Care — credentialed provider
• TriWest Healthcare Alliance — VA Community Care Network (VA CCN) Region 4
• VA Aid and Attendance benefit — accepted for eligible veterans and surviving spouses
• Agency of Choice program — enabling family members to become paid caregivers

3. We Offer 24-Hour Care, Overnight Care, and Around-the-Clock Support

Visiting Hearts Home Care provides care on your schedule — not ours. Whether your loved one needs a few hours of companion care each week or continuous 24-hour in-home care using rotating care teams, we are here. Our overnight care services ensure that no senior in Phoenix has to face the night alone. Our 24/7 office support line means a real person is always available when families need guidance or emergency coverage.

4. Technology That Keeps Families Informed and Caregivers Accountable

We use state-of-the-art care management technology to monitor every shift in real time. We are automatically alerted if a caregiver does not arrive on time, and we dispatch backup immediately to ensure no client ever experiences a gap in care. Families receive regular updates, and our care coordinators conduct in-person supervisory visits to verify care quality and build relationships with clients and families.

5. A BBB A+ Rated Agency Built on Transparency and Trust

We hold an A+ rating with the Better Business Bureau — not because we pursue ratings, but because we pursue excellence in every interaction. We manage insurance billing directly on behalf of our clients. We provide free in-home assessments with no obligation. We offer family caregiver training so loved ones can participate confidently in the care of the people they love most. And we are proud members of the Arizona Non-Medical Home Care Association (AZNHA), committed to the highest standards in our industry.

Visiting Hearts Home Care: A Community Outreach Center for Phoenix and the Valley

This is where Visiting Hearts Home Care goes further than any other home care agency in Phoenix, Mesa, Scottsdale, or Chandler.

We are actively building one of the most comprehensive community outreach networks in Maricopa County — connecting seniors, veterans, and families not just to in-home care, but to a full ecosystem of support services that address the whole person: their health, their safety, their nutrition, their social connection, and their quality of life.

We believe that aging well is not a private matter. It is a community responsibility. And Visiting Hearts is stepping into that responsibility with energy, partnerships, and a long-term commitment to changing what senior care looks like in Arizona.

Senior Center Partnerships and Community Programs

Visiting Hearts Home Care is building active partnerships with senior centers throughout Phoenix, Mesa, Scottsdale, and Chandler. Through these partnerships, we sponsor community events, host educational lunch programs, provide caregiver education workshops, and connect senior center participants with in-home care resources they may not know are available to them — including AHCCCS-covered services and ALTCS enrollment support.

Our senior center outreach program includes:

• Sponsored lunch and wellness events at senior centers across Maricopa County
• Free educational seminars on topics including fall prevention, dementia awareness, veteran benefits, and in-home care options
• AHCCCS and ALTCS eligibility information sessions for seniors and family caregivers
• On-site resource fairs connecting seniors to food programs, transportation, and community services
• Monthly caregiver support groups for family members managing in-home care

Hospital and Discharge Planner Partnerships

Visiting Hearts Home Care partners with hospital discharge planners, social workers, and case managers across the Phoenix metropolitan area to ensure that seniors returning home from the hospital or a rehabilitation facility have seamless in-home care support from day one. We specialize in hospital-to-home transition care — coordinating same-day or next-day caregiver placement, medication reminder systems, transportation to follow-up appointments, and care coordination that prevents costly hospital readmissions.

For discharge planners and hospital social workers: Visiting Hearts is your trusted community care partner. We are credentialed with AHCCCS, ALTCS, VA/TriWest, UnitedHealthcare, and Banner — which means we can serve virtually every patient population on your unit. Call us at (623) 220-9118 to establish a referral partnership.

Veterans Organizations and VA Community Care Partnerships

Visiting Hearts Home Care is an authorized VA Community Care Network provider through TriWest Healthcare Alliance, and we are committed to building deep, lasting partnerships with veterans service organizations (VSOs), veterans treatment courts, veterans housing programs, and VA-adjacent community organizations throughout Maricopa County and beyond.

We understand that many veterans — especially older veterans living alone in Phoenix — are not connected to the benefits and care resources they have rightfully earned. Our veteran outreach program is designed to change that: meeting veterans where they are, in their communities and organizations, and connecting them to in-home care, VA benefits navigation, Aid and Attendance enrollment support, and the human connection that too many veterans lack.

Adult Day Care and Assisted Living Facility Partnerships

We partner with adult day care centers and assisted living facilities throughout Phoenix, Mesa, Scottsdale, and Chandler to provide supplemental in-home care services for clients who need support beyond what their facility or day program provides. For adult day care centers, we coordinate morning preparation and evening care for participants who return home each night. For assisted living communities, we serve as a trusted resource for families of residents who need additional one-on-one attention.

These partnerships make Visiting Hearts a seamless thread throughout the senior care continuum in Arizona — not a standalone service, but a community partner embedded in the full range of care settings.

Faith Community and Religious Organization Partnerships

Many seniors in Phoenix are most connected to their faith community — their church, mosque, synagogue, or religious organization is where they find belonging, meaning, and social connection. Visiting Hearts Home Care actively partners with faith communities across the Valley to reach seniors and families who may not know that in-home care, AHCCCS coverage, and community resources are available to them. Through presentations, bulletin announcements, and community resource tables, we bring information and connection directly to where seniors already gather.

Food Security, Wellness, and Nutrition Outreach

Food insecurity among seniors in Arizona is a serious and often invisible problem. Many homebound seniors in Phoenix, Mesa, Scottsdale, and Chandler struggle to access nutritious food due to limited mobility, lack of transportation, fixed incomes, or living alone without the support to prepare meals safely. Visiting Hearts Home Care takes food and nutrition seriously as part of our community outreach mission.

Our nutrition and wellness outreach initiatives include:

• Meal preparation as a standard service in all in-home care plans — caregivers cook nutritious, diet-appropriate meals every visit
• Grocery shopping and pantry stocking for homebound seniors who cannot access stores independently
• Connections to local food banks, meal delivery programs, and nutrition assistance resources in Maricopa County
• Nutrition education and wellness programming at senior center events
• Coordination with Meals on Wheels and other food delivery programs for clients who need supplemental food support
• Hydration monitoring and encouragement as part of every in-home care visit

Caregiver Education and Family Support Programs

One of the most underserved populations in senior care is the family caregiver — the adult child, spouse, or sibling who has taken on the role of full-time caregiver without formal training or support. Visiting Hearts Home Care offers family caregiver education and support as part of our community outreach commitment, providing training that equips families to care more safely and more sustainably for the people they love.

Our family support programs include:

• In-home family caregiver training sessions on safe transfers, fall prevention, dementia care, and personal hygiene assistance
• Caregiver support groups for family members experiencing burnout
• Respite care planning and scheduling to give family caregivers sustainable relief
• Educational resources on AHCCCS, ALTCS, and VA benefits to help families access coverage
• Agency of Choice program guidance — helping family members become paid, trained, supported caregivers

In-Home Care Is More Affordable Than You Think

One of the most common misconceptions families in Phoenix have about in-home care is that it is more expensive than a facility. The reality is the opposite. Professional in-home care from Visiting Hearts Home Care is significantly more affordable than assisted living or nursing home placement — and it keeps your loved one in the place that matters most to them: home.

And for families who qualify for AHCCCS, ALTCS, VA benefits, or other coverage — in-home care through Visiting Hearts may cost your family little to nothing out of pocket. Our care coordination team helps every family understand their coverage options and access every benefit they have earned.

Our Caregivers: The Heart of Everything We Do

The best program in the world means nothing without the right people delivering it. At Visiting Hearts Home Care, our caregivers are not an afterthought — they are the core of our mission. We recruit, screen, train, and retain caregivers who bring not just skill to every shift, but genuine compassion, reliability, and a deep respect for the dignity of every person they serve.

We believe caregivers deserve to be treated as the professionals they are. We invest in their training, support their growth, compensate them fairly, and create a work culture where they feel valued and equipped. Because when a caregiver feels supported, the person they care for always benefits.

Every Visiting Hearts caregiver in Phoenix and across Maricopa County is:

• W-2 employee — fully insured, covered by workers’ compensation, and bonded for theft
• Certified Arizona Direct Care Worker (DCW)
• CPR and First Aid certified
• Trained in dementia care, Alzheimer’s care, fall prevention, and chronic illness management
• Background-checked, fingerprint-cleared, drug-tested, and TB-tested
• Supervised through in-person visits and real-time technology monitoring
• Matched to each client by personality, skill set, and care needs — not just availability

Community Referral Partners: Let’s Build Something Together

Visiting Hearts Home Care is actively seeking meaningful, long-term partnerships with organizations and professionals across Phoenix, Mesa, Scottsdale, and Chandler who share our commitment to the wellbeing of seniors, veterans, and families in Arizona. We believe that the best care is delivered by a network of providers and community organizations working together — not in isolation.

We are currently partnering with and seeking partnerships with:

• Hospital discharge planners and social workers at Phoenix-area medical centers
• Physician practices, geriatric care managers, and primary care providers
• Adult day care centers throughout Maricopa County
• Assisted living facilities and memory care communities
• Veterans service organizations (VSOs), VFW posts, and American Legion chapters
• Senior centers and senior living communities in Phoenix, Mesa, Scottsdale, and Chandler
• Faith communities and religious organizations serving senior members
• Food banks, Meals on Wheels programs, and nutrition assistance organizations
• Physical therapy, occupational therapy, and rehabilitation providers
• Hospice and palliative care agencies
• Legal and financial professionals serving seniors (elder law attorneys, financial advisors)
• AHCCCS and ALTCS case managers and managed care organizations

If you are a professional or organization that works with seniors, veterans, or families in Arizona — we want to hear from you. Our referral program is designed to make the partnership simple, seamless, and mutually beneficial. Your clients get the trusted, credentialed in-home care they need. We become an extension of the exceptional service you already provide.

To establish a referral partnership with Visiting Hearts Home Care, call us at (623) 220-9118 or email admin@visiting-hearts.com. We look forward to building community together.

We Serve the Whole Person — Not Just a Diagnosis

At Visiting Hearts Home Care, we have never believed that senior care is just about managing symptoms or completing tasks. The seniors and veterans we serve are full human beings with rich histories, deep connections, personal preferences, and dreams for how they want to spend their remaining years. They deserve care that sees all of that — and responds to all of that.

Our whole-person approach to care in Phoenix and across the Valley means we think about:

• Physical health and safety — personal care, fall prevention, medication reminders, nutrition
• Emotional wellbeing — companionship, social connection, mental stimulation, and joy
• Community connection — transportation, outings, senior center activities, and faith participation
• Food and nutrition — meal preparation, grocery access, and connections to food assistance programs
• Financial access — AHCCCS, ALTCS, VA benefits, and Aid and Attendance navigation
• Family support — caregiver education, respite care, and care coordination for the whole family
• Spiritual and personal meaning — honoring each client’s values, beliefs, and personal story

This is what it means to be a community care hub and not just a home care agency. It means we think bigger, reach further, and care deeper than any checklist of tasks could capture.

Proudly Serving Seniors, Veterans, and Families Across Maricopa County

Visiting Hearts Home Care provides in-home care, community outreach, and care coordination services throughout Maricopa County and the greater Phoenix metropolitan area, including:

Phoenix • Mesa • Scottsdale • Chandler • Tempe • Glendale • Gilbert • Peoria • Surprise • Avondale • Goodyear • and surrounding communities

We are also expanding into Albuquerque, New Mexico and Boston, Massachusetts — bringing the same community-centered vision of care to families in new markets.

Ready to Experience the Visiting Hearts Difference?

Whether you are a family looking for trusted in-home care for a loved one, a professional seeking a reliable referral partner, a veteran looking to access the benefits you’ve earned, or a community organization that wants to connect your members to care and resources — Visiting Hearts Home Care is your partner.

Call or text us today at (623) 220-9118, or email admin@visiting-hearts.com. Our care coordinators are available 24/7 to answer questions, schedule a free in-home assessment, or begin building a referral relationship.

We offer a free, no-obligation in-home care assessment for every new client — because we believe the first step toward great care should never feel like a risk.

Visiting Hearts Home Care — Where Compassion Comes Home.

Care. Community. Outreach. Connection.

(623) 220-9118  |  admin@visiting-hearts.com  |  3838 N Central Ave, Phoenix, AZ 85012